Effective Date: 14/10/2014
Regent Microfinance Bank Ltd (“Regent MFB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Regent MFB Mobile Application (the “App”).
1. Information We Collect
We collect different types of information to provide and improve our services. These include:
A. Personal Information
- Name, phone number, email address, and other contact details.
- National Identification Number (NIN), Bank Verification Number (BVN), and other regulatory identifiers.
- Account details such as account number and transaction history.
- Employment and income details (for loan applications).
B. Device & Usage Information
- Device model, operating system, and app version.
- IP address, location data (if permitted).
- Log data, including access times and actions taken within the App.
C. Transaction & Financial Information
- Details of transactions, loan applications, repayments, and account activities.
D. Information from Third Parties
- Credit bureaus, financial institutions, and regulatory bodies for fraud prevention and credit assessment.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide banking and financial services.
- To process transactions, including deposits, withdrawals, and loan applications.
- To verify your identity and ensure security.
- To comply with legal and regulatory requirements.
- To improve and personalize the user experience.
- To detect and prevent fraud or unauthorized access.
- To send important notifications regarding account activity and updates.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Regulatory Authorities: To comply with legal and regulatory requirements.
- Third-Party Service Providers: For payment processing, credit checks, customer support, and other banking services.
- Financial Institutions & Credit Bureaus: To verify and report financial activities.
- Law Enforcement Agencies: If required by law or for fraud prevention.
4. Data Security & Protection
We implement industry-standard security measures to protect your data, including:
- Encryption: To secure transactions and sensitive data.
- Access Controls: Only authorized personnel have access to sensitive information.
- Regular Security Audits: To ensure compliance with best practices.
Despite our efforts, no system is completely secure. We encourage users to keep login credentials confidential and report any suspicious activity.
5. Your Rights & Choices
You have the following rights regarding your personal data:
- Access & Correction: You can request a copy of your data or ask for corrections.
- Opt-out: You can disable certain features (e.g., location access) through device settings.
- Account Deletion: You may request account closure, subject to regulatory and legal obligations.
6. Cookies & Tracking Technologies
The App may use cookies or similar technologies to enhance functionality. You can manage these settings through your device preferences.
7. Third-Party Links & Services
The App may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this policy from time to time. We will notify users of significant changes through the App or other means.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Regent Microfinance Bank Ltd
Plot 1856 Cadastral Zone Mabushi Along Kado Expressway. Abuja.
Email: ebusiness@regentmfb.com
Phone: 07033570458